Returns & Refunds Policy

We want you to love your purchase from Jaobaa. If you are not completely satisfied with your item, our streamlined return policy is designed to make things right swiftly.

Return Windows & Conditions

• Return Period: Items must be returned within 7 days of delivery.
• Product Condition: Items must be completely unused, unaltered, in their original packaging, and with all tags intact.
• Exclusions: For hygiene and safety reasons, certain items (such as underwear, cosmetics, or customized jewelry) cannot be returned once opened or unsealed.

How to Start a Return

To initiate a return or exchange, please contact our support team directly via email at support@jaobaa.com or call 09134408410. Please provide your Order Number and photos of the item’s condition. Once verified, we will coordinate the return delivery and process your replacement or refund.